- What are your office hours?
- What is a time range for a delivery of an order?
- What is your return policy?
- What ordering methods are available on your site?
- What payment methods do you accept?
- What shipping methods are available?
- How to set up a new account?
- How to update your account?
- How to order through E-commerce?
- What is stock and hold?
- Interested in Penn managing your inventory?
- How to educate your sales staff?
- Would you like us to create a Penn Custom Order Form?
- How to transfer artwork?
Office Hours:
East Coast
Call 800.793.7366 Monday - Friday 8:00 AM to 5:00 PM (EST) and ask to speak to a Customer Service Representative. Voice mail messages may be left 24 hours a day, seven days a week in the Philadelphia location. A Customer Service Representative will promptly return your call.
West Coast
Call 800.821.1029 for our west coast service center Monday - Friday 8:00 AM to 6:00 PM (PST). Please ask to speak to a Customer Service Representative.
Time of Shipment:
Orders for in-stock items placed before 2:00 PM (EST) are shipped the same workday, orders placed after 2:00 PM (EST) will be shipped the following workday. Penn carries substantial inventory to meet your stock needs. Method of shipment requested will be honored.
Penn Emblem endeavors to ship all orders complete. Partial shipments may be made depending on the type of item ordered, the availability of stock items, and/or customer preference.
Prices:
Prices given via written quotations are guaranteed for 30 days. Otherwise, prices are subject to change without notice.
Return Policy:
All claims must be made within 30 days of invoicing. Returns will not be accepted without prior approval and receipt of a Penn Return Authorization Number (RMA).
Please contact our Customer Service Department to obtain an RMA 1-800-793-7366.
Return of stock items are subject to a 15% restocking charge in addition to freight cost. Full credit always is given for defective or incorrect shipments.
Ordering Methods:
You can place your orders online via our Photocard System or Web Order Entry. Orders can also be sent via fax at 215.632.6166 and EDI (Electronic Data Interchange). Call 800.793.7366 for details.
Payment Methods:
We accept Visa, MasterCard, and American Express. We require that you spend a minimum of $50.00 to charge on your credit card account.
Shipping Methods:
Penn Emblem ships primarily through UPS, Federal Express, Airborne Express and DHL. Special arrangements can be made with other carriers upon your request.
New Accounts:
Penn Emblem requires all new customers to supply credit information in order to establish an account. Please click here to download Penn's Credit Application. If you do not wish to set up an account, you may place your orders and charge them to your Visa, MasterCard, UBA, American Express, or Discover Card account. We require that you spend a minimum of $50.00 to charge on your credit card account.
Account Updates:
Please keep us informed of any changes to your account (addresses, phone numbers, etc.) as well as any special needs or suggestions. By maintaining these changes to your account we can serve you even better.
Stock and Hold:
Penn Emblem will manufacture and inventory, for a minimum order of 1000 pieces, an embroidered or screen printed custom emblem for the exclusive use of a customer, who has guaranteed a purchase over a specific period of time.
Inventory Management Programs:
We can offer you electronic inventory replenishment programs. This service allows you to manage your inventory better while reducing your cost.
Sales Seminars:
Penn Emblem provides targeted training seminars for your sales staff. These sessions focus on training on specific emblem programs to help you utilize the most current market trends.
Custom Order Forms:
For ease of ordering and expeditious service, Penn is pleased to prepare a customized order form, which facilitates ordering your most frequently needed items. Just ask one of our Customer Service Representatives to assist you.
Electronic Transmission of Artwork
If you have a sketch or artwork that is new and you have never sent it to us before and you want to see a sketch or pre-pro, you can send your artwork online via our Submit Artwork form.
| 
